FAQ – často kladené otázky
A. O našich fotografických službách
Prémiový balíček za 229 USD/osobu: profesionální pokrytí akce, 40–60 upravených fotografií bez vodoznaku, online album a možnost dokoupení dalších snímků za 6 USD/kus.
Skupinové balíčky pro 2 nebo 5 sportovců: sdílené pokrytí, 40–60 upravených fotografií na osobu, možnost dokoupení dalších snímků za 6 USD/kus. Cena: 199 USD/osoba (3 účastníci) nebo 179 USD/osoba (5 účastníků).“
The VIP Package, at 499 USD per athlete, offers full event coverage with unlimited photos, premium editing, and a panoramic highlight video (1-2 minutes). Photos and videos are delivered within 48 hours, providing timely access for promotional needs.
Yes, free photos with watermarks are available in low resolution on the photo distribution system. These can be accessed at your convenience.
You can still purchase photos through the live photo distribution system at 6 USD per photo. Simply browse, view, and select the photos you wish to purchase.
Yes, the Elite Sponsorship Package is available at 1499 USD, tailored for event sponsors. It includes unlimited photo coverage, professionally edited photos with brand logos, and a 1-2 minute panoramic highlight video showcasing both athletes and the brand.
Yes, the Premium Individual and VIP packages include customized post-production editing upon request. This allows for personalized adjustments to each image.
For individual and group packages, you will receive 40-60 professionally edited images per athlete. The VIP and Elite packages offer unlimited photos throughout the event.
Yes, the Elite Sponsorship Package includes professionally edited photos that incorporate your brand’s logo, ideal for promotional use.
All packages provide access to an online album where you can view, download, and share the images easily with family and friends.
B. About the Photo Distribution System
The live photo distribution system allows you to view and purchase photos in real-time during the event. Each photo is priced at 6 USD and can be easily selected and downloaded from the system.
Yes, the photo distribution system is mobile-friendly, allowing you to browse and purchase photos directly from your smartphone or tablet.
Creating an account is recommended for easy access and management of your purchased photos, but guest access is also available for viewing and purchasing photos.
Yes, the system provides an online album where all your photos from the event are stored for easy viewing and sharing.
Your photos will be available for 6 months after the event. You can download or purchase them at any time during this period.
Yes, you can set a password for your photo album to ensure privacy and restrict access to authorized individuals only.
Yes, all photos purchased through the system are available for download in high resolution, suitable for both printing and digital use.
Yes, the distribution system allows you to share photos directly to popular social media platforms, making it easy to showcase your achievements.
C. About Pricing and Payment
Additional photos can be purchased at $6 per image if you exceed the 60-image limit within a package.
Có, các gói nhóm như gói nhóm 3 vận động viên và nhóm 5 vận động viên với mức giảm giá tương ứng, giúp tiết kiệm chi phí cho các buổi chụp theo nhóm.
We accept major credit cards, online payment systems, and cash for on-site payments.
We strive for quality in our work. However, if you’re unsatisfied, please contact our customer service team, and we’ll work with you to resolve any issues.
The Elite Sponsorship Package is priced at 1499 USD, which includes unlimited photo coverage for athletes and a professionally edited set of photos featuring your brand’s logo.
We currently do not offer discounts for multiple events, but our packages provide excellent value for the services offered.
Yes, a 100% deposit is required at the time of booking to secure your spot.
Có, chúng tôi chấp nhận các thẻ tín dụng thông qua PayPal.
If you choose to pay via PayPal, you will incur an additional PayPal transaction fee, whereas for other payment methods, no extra fee is required.
You can contact our customer service team to discuss any changes to your booking. Any modifications will be subject to availability and may incur additional costs.
Refunds are available if you cancel within the specified period outlined in our terms and conditions. However, cancellations made too close to the event date may incur a cancellation fee.
Yes, you can upgrade your package depending on availability. Please contact us as early as possible to ensure we can accommodate your request.
We appreciate referrals! Please contact us for more details about our referral program and any potential discounts.
Rescheduling is possible depending on availability. Please notify us as soon as possible if you need to change the date or time of your shoot.
D. About Customer Support
You can reach our customer support team via email, whatsapp, or through our website’s live chat feature. We’re here to assist you with any questions or issues.
Our customer support team is available during regular business hours. For urgent inquiries, please reach out to us via email, and we will respond as quickly as possible.
Our customer support team can assist you with technical issues related to the photo distribution system. Simply contact us, and we’ll help you resolve any problems.
Yes, you can update your contact information by reaching out to our customer support team. We’ll make sure all details are correct in our records.